Objective: The training aims to equip participants with the knowledge and practical skills required to understand customer experience management within a public university context. Identify common service delivery challenges affecting UDSM accounting services. Apply effective, respectful, and professional communication when interacting with staff, students, suppliers, and other stakeholders. Demonstrate emotional intelligence when handling complaints, pressure, and difficult interactions. Manage customer complaints constructively and professionally. Improve responsiveness, clarity, and accountability in financial service delivery.
Course Category: Training