COURSE OBJECTIVES

The course will help participants to understand early warning symptoms and signs and also four basic behavioural styles and know-how to adjust to each.

KEY TOPICS

• Conflicts in the workplace;
• Warning symptoms and signs;
• Conflict prevention;
• Cultural and background diversity affect interpretation of situations;
• Procedure to resolve problems that have viable solutions; and
• Techniques to maintain focus and balance in the work place.

LEARNING OUTCOMES

By the end of the course participants will be able to:

• Identify factors that create conflicts in the workplace;
• Know techniques for conflict prevention
• Appreciated how cultural and background diversity affect interpretation of situations;
• Evaluate conflicts to determine if they can be resolved;
• Implement procedure to resolve problems that have viable solutions; and
• Practice stress-reduction techniques to maintain focus and balance in the work place.

TARGET PARTICIPANTS

Human resource managers, supervisors, team leaders, heads of departments, members of disciplinary committees and all those interested in the subject of conflict resolution.

Offered By : Humanity - College of Humanity

OTHER DETAILS

Cost: 400,000

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