ESSENTIAL OFFICE MANAGEMENT SKILLS FOR PERSONAL ASSISTANTS AND EXECUTIVE SECRETARIES
Human resource management
COURSE OBJECTIVES
The course is designed to help administrative professionals develop the essential skills required to be effective in a busy office environment. It will equip participants with techniques and strategies for effective planning, organizing and confident communication.
KEY TOPICS
- Principles of management;
- Art of resolving conflicts at work;
- Planning, organizing and communication;
- Minutes writing, Report writing and Writing official letters; and
- Office professionalism and Office politics.
By the end of the course participants will be able to:
- Cleary understand the principles of management and how they apply to office management and administration;
- Know how to deal with difficult situations, difficult clients, difficult bosses and other challenging work related issues;
- Apply the art of resolving conflicts at work;
- Write impressive minutes, reports, official letters and other official documents; and
- Apply office professionalism and manage office politics.
Personal and Executive Assistants, Secretaries, Administrative Assistants, Office Managers, Administrative Officers and Junior Human Resource Officers.
Offered By : Humanity -
College of Humanity
Cost: 400,000
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